Last week I visited New Delhi Railway station two times for boarding Amritsar bound Shatabdi. It was really horrible experience for me to see total mismanagement on platform number one. New Delhi Railway station is main Railway station in Delhi and many long destination and deluxe trains run from here; however, condition of platforms is not up to mark. It is very hard to find a good seating place on platform and even it is difficult to walk on platform because large numbers of passengers just remain seated on ground occupying space available for walking.
It is even difficult to reach other platforms because of too much rush on over bridges available to reach other platforms. There is hardly any working information centre available in New Delhi station from where people can get desired information. Security is also another issue because adequate security personals were not available in Station and Metal detectors were not working. Next year New Delhi will host common wealth games and many travelers from around the world and other parts of India will reach New Delhi. Some of these people will use New Delhi Station for entering Delhi then present conditions will only present bad image of India and Delhi.
It is important for Indian Railway to work fast in this direction and provide basic facilities at important railway stations like New Delhi so that rail passenger can enjoy their short stay on New Delhi Railway Station. Indian Railway can learn some lessons from Metro stations which make it very easy for commuters to get trains. Hopefully in future, Indian Railway especially Northern Railway will upgrade its present stations to world level.